Privacy policy

The site has no account system and requires no sign-up or login. We only receive information when you submit an inquiry or use the on-site AI inquiry assistant.

The inquiry form collects what you enter:

• Contact details: your name and at least one of phone, WhatsApp or email; WeChat and company name are optional.
• Shipping needs: destination country and city, cargo type, estimated volume or weight, origin city, expected shipping date and notes.
• Source information: the page you came from, used to identify which lane or cargo type your inquiry relates to.

The assistant helps us understand your destination country, cargo type, volume and expected date before you fill in the form, and gives a first explanation. Descriptions you type in the conversation are sent to a model service to generate an immediate reply.

The site does not store conversation logs; the current round is cleared when you close the panel. A record is saved only if you confirm, carry the details into the inquiry form and submit it.

We use the information only within the scope of this inquiry:

• To reply to your inquiry and confirm cargo type, feasible lane options and cost components.
• To arrange warehousing, container loading, export customs, destination clearance and delivery after you confirm, and to share milestones.
• To handle exceptions, reconciliation and any necessary dispute communication.
• To keep or provide records where required by applicable law.

Inquiry records are stored in the data service used by this site. The site is hosted on a Hong Kong node and does not require mainland China ICP filing. Records are accessible only to the staff who follow up and are not made public.

We keep inquiry records as long as needed for follow-up and delete them when they are no longer required. If you ask us to delete a record, we will stop follow-up and remove it, which may mean we can no longer quote or arrange shipping for you.

We do not sell or trade your contact details. The exceptions are:

• To complete a quote or shipment, we share information necessary for a specific step with the carrier, destination agent, customs broker or delivery partner, such as consignee, cargo and destination details.
• Where required by law or by a lawful request from a judicial or administrative authority.
• Where necessary to protect your rights, our rights or the rights of others.

The site does not use third-party advertising cookies and does not track behaviour across sites. It uses only the browser storage required for basic functions, such as remembering interface state.

If you arrive from an external link, that platform may apply its own cookie and privacy rules, which are outside our control.

You can contact us by phone, WeChat or email using the details below to:

• Ask what information we hold about your inquiry.
• Correct contact details or shipping needs you entered incorrectly.
• Delete your inquiry record or ask us to stop contacting you.

The site provides logistics information for business customers and professionals. It is not directed at minors and we do not knowingly collect their personal information. If you believe a minor has submitted information here, contact us and we will delete it.

This page may change as our process or compliance requirements change. Updates are published here with a new date and are not notified separately. Please review the current version before submitting an inquiry.